INFORMATION FOR STUDENTS AND INSTRUCTORS

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Download and read through the General Information document, then selectively download and read through any other documents that are relevant to you and your role - student and/or instructor ...

GENERAL INFORMATION

Download and read this first.

This document discusses the majority of the policies and related issues that may arise while you study with us, or work as a teacher / assessor for us. Download and read this document first, to get an overview of how we work, then download and read other documents as you need them.

STUDENT HANDBOOK

Thank you for choosing TEIA as your training provider, and allowing our not-for-profit organisation play a role in your learning journey ...

Version 2.1

PRIVACY POLICY

Version 1.2

TEIA is required to comply with Federal law regarding Privacy and confidentiality of employees, students and contractors ...

APPEALS POLICY

Version 1.2

TEIA is required to have a policy and processes in place to manage requests for a review of assessment decisions ...

COMPLAINTS POLICY

This process provides opportunity for complaints to be recorded, acknowledged and dealt with in a fair, efficient and effective manner ...

Version 1.2

ACCESS AND EQUITY POLICY

Version 1.2

The purpose of this policy is to provide a frame of reference in providing and maintaining training and assessment services that reflect fair and reasonable opportunity for all clients ...

RECOGNITION POLICY

TEIA is required to offer Recognition to all clients, and to implement an assessment system that ensures that assessment (including recognition of prior learning) complies ...

Version 1.2

REFUND POLICY

Version 1.3

TEIA has a fair and reasonable refund process. The purpose of this policy is to provide for the appropriate handling of Student refunds ...